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How situswin Handles Your Personal Data

Your privacy matters to every decision we make at situswin — from the moment you open an account to every transaction you process through DANA, OVO, GoPay or…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transactions logged securelyYou may request your data at any timeNo data sold to third partiesRetention periods clearly defined

Explore the Lobby Read FAQ

What Data We Collect and Why

situswin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, email address, phone number, and the payment method you choose — whether that is DANA, OVO, GoPay, QRIS, or a local bank transfer. We record transaction timestamps and amounts to process withdrawals accurately and to detect unusual

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activity on your account. Device identifiers and session data are logged to keep your account accessible across mobile and desktop without requiring repeated verification. We do not collect data beyond what is operationally necessary, and access to personal records is restricted to authorised team members only.
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Whether and how this data is shared with any regulatory body depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about your personal data — whether you want to review what we hold, correct an error, or ask us to delete your records — our privacy support…

Live Chat Available daily from 08:00 to 23:00 WIB. Start a chat session directly from your account dashboard to ask about data access, corrections, or deletion requests.

Email Support Send your privacy request to our dedicated data team by email. We acknowledge every message within 24 hours and resolve formal data requests within five working days.

WhatsApp For urgent privacy concerns, contact us on WhatsApp during operating hours. Share your registered account email so we can locate your records and respond quickly.

DATA HANDLING PRACTICES

Six Ways We Protect Your Information

Data protection at situswin is not a single step — it is a set of overlapping practices that cover how your information is stored, who can access it, how long we keep…

End-to-End Encryption

All data transmitted between your device and our servers — including DANA, OVO, GoPay and QRIS payment details — is encrypted using TLS 1.2 or higher, preventing interception during transit.

Cookie Management

We use session cookies to maintain your login state and analytics cookies to improve page performance. You can review and adjust cookie preferences directly from your account settings at any time.

Account Security Controls

Two-step verification is available on every account. We recommend enabling it immediately after registration — it prevents unauthorised access even if your password is compromised.

Data Retention Policy

We retain account and transaction records for as long as your account remains active, plus a period required under applicable law. Closed accounts have their personal data removed from active systems within 90 days.

Third-Party Data Sharing

We do not sell your personal data. We share information only with payment processors such as DANA, OVO, GoPay and QRIS as needed to complete your transactions, and with authorities where local law requires it.

Data Correction Requests

If any detail on your account is incorrect — name, phone number, registered email — contact our support team via live chat or email. We verify and update records within two working days.

Privacy Policy Questions We Hear Most

Below are the questions we receive most often about how situswin handles personal data, cookie use, payment record storage and your rights as an account holder. If your question is not answered here, our live chat team is available daily from 08:00 to 23:00 WIB to help you directly.

We collect your name, email address, phone number, and the payment method you register — DANA, OVO, GoPay or QRIS. Device and session data are also recorded to keep your account secure across different devices.

Yes. Send a data access request via email or live chat. We will compile and deliver your personal data summary within five working days of receiving your verified request.

We share data only with payment processors — DANA, OVO, GoPay, QRIS — to complete your transactions. We do not sell your information. Disclosure to authorities depends on local law and is limited to what is legally required.

Personal data is removed from our active systems within 90 days of account closure. Transaction logs may be retained for a longer period where local law specifies a mandatory retention window.

Contact our privacy team via live chat between 08:00–23:00 WIB or by email at any time. Provide your registered email address and we will process your deletion request within five working days.

We use session cookies to keep you logged in and analytics cookies to monitor page performance. You can review and update your cookie preferences inside account settings without affecting your payment or deposit functions.

Historical transaction records remain linked to your account for audit and security purposes. If you remove a payment method such as OVO or DANA, past transaction logs are retained but no new charges are made to that method.

How situswin Handles Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Protect Your Information

End-to-End Encryption

Cookie Management

Account Security Controls

Data Retention Policy

Third-Party Data Sharing

Data Correction Requests

Privacy Policy Questions We Hear Most

01 What personal data does situswin collect when I open an account?

02 Can I request a copy of the personal data situswin holds about me?

03 Does situswin share my data with third parties?

04 How long does situswin keep my account data after I close my account?

05 How do I ask situswin to delete my personal data?

06 Does situswin use cookies, and how can I control them?

07 What happens to my DANA or OVO transaction records if I update my payment method?

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