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Our Terms and Conditions for Your Account

These Terms and Conditions govern every account opened on situswin, covering how you deposit via DANA, OVO, GoPay and QRIS, how withdrawals are processed, and what rules apply…

Account & Registration RulesDANA, OVO, GoPay, QRIS Payment TermsWithdrawal & Verification PolicyAccount Suspension ConditionsGoverning Law & Disputes
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situswin Our Terms and Conditions for Your Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, or if you believe a decision affecting your account was made in error, our support team is available to help.

Live Chat Start a live chat session directly from your account dashboard at any hour. Our team responds within minutes and can log a formal terms-related dispute on your behalf during the same session.
Email Support Send a detailed written query to our support address for terms clarifications or account-decision appeals. We aim to respond within 24 hours and provide a written record of every resolution for your reference.
Help Centre Our Help Centre hosts the current version of these Terms and Conditions alongside a clause-by-clause summary. You can access it without logging in, from any device, at any time, to check the latest policy wording.
ACCOUNT SECURITY STANDARDS

How We Handle Your Account Under These Terms

Protecting your account data and maintaining a fair, transparent relationship with you is central to how we apply these Terms and Conditions.

Data Retention

We retain your account data for the period required under applicable Indonesian regulations. You may request a summary of the data we hold by submitting a written request through your account settings panel, and we will respond within 14 business days.

Cookie Policy

Our platform uses session cookies to keep your account logged in and preference cookies to remember your language and payment-method selection. You can manage cookie settings from your browser at any time without losing access to core account features.

Account Security

Every account is protected by a password of your choice plus an optional two-step verification via your registered mobile number. We strongly encourage you to activate two-step verification, especially if you transact frequently via QRIS or GoPay.

Payment Data Handling

Payment credentials you enter for DANA, OVO, GoPay or QRIS are not stored on our servers after a transaction clears. Each new deposit re-authenticates through the respective payment rail, keeping your wallet credentials outside our infrastructure.

Terms Change Requests

If you wish to dispute a term or request a formal clarification, submit your request via the email channel. We document every such request and provide a written outcome, including the specific clause referenced and the basis of our position.

Who to Contact

For all matters relating to these Terms and Conditions — including account-suspension reviews, data-access requests and payment-dispute escalations — address your communication to our compliance team via the Help Centre or the 24/7 live chat channel.

Questions About Our Terms and Conditions

Below are the questions we receive most often about these Terms and Conditions. Each answer reflects the current policy as applied to accounts in Indonesia, where access and eligibility depend on local law.

These terms take effect the moment you complete your account registration and confirm your email address. From that point, all activity — including deposits via DANA or OVO, wagers and withdrawals — is governed by the version of the terms current at that time.

We send an email notification to the address registered on your account whenever we update these terms. The updated version is also published immediately in the Help Centre, dated and version-stamped so you can see exactly what changed.

Yes — accounts found in breach of these terms may be suspended pending a review. During a suspension, your balance is held intact. If the review resolves in your favour, access and funds are restored; if a breach is confirmed, the terms outline the next steps clearly.

Yes. All four payment methods are covered under the same transaction and dispute clauses. The only differences are the clearance times specific to each rail — DANA and OVO typically clear within seconds, while QRIS and GoPay follow their own network timings.

Submit a data-access request through the account settings panel or by emailing our compliance team. We will respond within 14 business days with a summary of the data we hold, formatted according to the applicable Indonesian data-handling requirements.

Access to our services depends on local law. Disputes arising from these terms are to be raised first through our internal review process via live chat or email. If unresolved, the terms specify the applicable jurisdiction, which you can read in full in the Help Centre.

Yes. Submit a written deletion request via your account settings or the compliance email channel. We will process the request in accordance with our data-retention obligations under applicable regulations, and confirm completion within 30 calendar days.

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